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Customer Service



Shipping information

We ship all domestic orders via USPS Priority mail and international orders via USPS Global Priority Mail. All orders are shipped within 2-5 business days of purchase. Custom orders are shipped within 7-10 days of order.

Below are our standard domestic and Canada shipping and handling charges:

Merchandise TotalShipping charges
$50.00 or less$5.50
$50.01-$100.00$6.95
$100.00 +FREE OF CHARGE ($0.00)

International orders (except Canada) are shipped for a flat fee of $20.00 (up to 2lbs) and if heavier than 2lbs, charges will be as determined by the United States Postal Service. Below are the countries we ship to at the moment:

  • Australia
  • Austria
  • Bahamas
  • Belgium
  • Canada
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Japan
  • Liechtenstein
  • Luxembourg
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • South Korea
  • Sweden
  • Switzerland
  • United Kingdom
If you require expedited service e.g. overnight delivery, please add this information in the comments section while checking out and we will bill you according to the fee of the United States Postal Services. We will not include any additional handling fees for this service.


Forms of Payment

We accept Visa, Mastercard, Discover and American Express debit and credit cards.


Returns Policy

If for any reason you are unsatisfied with your purchase, we will gladly give you a refund provided the item is returned in the original condition within 14 days of purchase. We will however, not refund the shipping costs and insurance cost (if applicable). Items must be shipped with their original packaging and a copy of the receipt. Please email us at returns@deedeescollection.com to let us know you will be returning the item.

Damaged or missing product claims must be made within 48 hours of receipt via email to us at: returns@deedeescollection.com


Repairs

Our jewelry are of the highest quality but if repairs become necessary within the first 14 days of purchase, they will be made by us at no cost to you. All you have to do is pay the shipping costs and send us an email at customercare@deedeescollection.com describing what the problem is and ship your item(s) to Deedee's Collection, 9304 Forest Lane, Suite S129, Dallas, Texas 75243.


Wholesale Orders

The minimum wholesale order is $1,000.00. Payment can be made by check or credit card. Checks should be made payable to Deedee Salako, 9304 Forest Lane, Suite S129, Dallas, Texas 75243, U.S.A. Please allow 4-5 weeks for delivery.


Custom Orders

We welcome custom orders and special requests. Let us know what style and materials you are interested in and we will let you know the cost, stone availability, and how long it will take to complete. We require a non-refundable 70% deposit on all special requests. All custom orders and special request sales are final. Please feel free to contact us with custom requests or large orders.


Security

Our online transactions are processed via a secure server in order to keep your information safe.


Contact us

You may contact us at:

Deedee's Collection,
9304 Forest Lane,
(Opposite Walmart, Behind Bank of America),
Suite S129,
Dallas, Texas 75243
U.S.A.

Tel: 469-644-9987
email: info@deedeescollection.com

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